Requests for exchange or return of any product delivered to the user in response to a purchase order on the website or the King Technology mobile application are subject to the exchange and return policy set forth below.
The user acknowledges his acceptance and agreement to abide by the exchange and return policy when purchasing products from the King Technology electronic platform.
King Technology guarantees you the right to correct, modify or cancel the purchase order you made on our website within seven days of registering the purchase order, unless you have already received the product or it has already been delivered to the shipping company.
King Technology guarantees you the right to exchange or return the product you purchased with a full refund of the price without giving reasons, in accordance with the following conditions:
The request for exchange or return must be made within fourteen days from the date of receipt.
The product must be in the same condition as it was at the time of receipt and must not have been opened, operated or used in any way.
The product must be in the original packaging in which it was received
The product must be attached to the original tax invoice.
The serial number must be clear and legible, and it must not have been tampered with or attempted to be changed, hidden or removed in any way.
The product must include all its accessories, including but not limited to spare parts, accessories, user manual, and free gifts (if any).
The product must not be a discount item or explicitly stated that it is non-returnable.
The product should not be on the list of non-returnable products.
King Technology also guarantees you the right to replace or return the product you have purchased with a full refund of the price in addition to shipping costs in the event that you receive a defective product, one with an operational error, or unsuitable for the use for which it was intended, in accordance with the following conditions:
The request for exchange or return must be made within thirty days from the date of receipt.
The product must be in its original packaging and in the same condition as it was upon receipt, and the serial number must be clear and legible.
There is no shortage of any of the product’s inclusions, including but not limited to spare parts, user manual, and free gifts (if any).
The product must be attached to the original tax invoice.
This damage or defect must not have arisen due to an error in installation or operation or the user’s misuse of the product.
The product must not be among the sale items or non-refundable.
The product should not be on the list of non-returnable products.
If you receive a defective product or one with an operating error, please immediately go to the authorized service centers or the technical agent of the product manufacturer in order to obtain a technical report indicating that there is a defect in the product. In this case, you will be entitled to exchange or refund the price of the product, in addition to all shipping costs, within seven working days from the date you notify King Technology.
If King Technology is the technical agent for the product, please go to the private authorized service centers as soon as you become aware of a defect in the product for the purpose of obtaining a technical report on the existence of the defect or damage, provided that the technicians and experts working for the authorized service centers examine the product and confirm the existence of the defect. Or defect, and once such a report is issued confirming the existence of the defect or defect, you can exchange or return the product in addition to all shipping costs within only seven days from the date of notifying King Technology.
Please note that:
King Technology has the right to reject the replacement or return request in the event that it does not comply (according to its discretion) with the above conditions, without any responsibility on King Technology as a result of this rejection.
The price of the product you wish to return will be refunded using the same payment method as recorded on the invoice, or by depositing a balance in your account on our website or in my electronic wallet on King Technology, or via purchase vouchers, bank transfer, or any other method that King Technology deems appropriate.
You will have the right to exchange the product for another of the same or greater value.
Please note that you must review and inspect the product before receiving it, because once you inspect the product and review it with the delivery representative at the delivery location, scratches, cuts, defects, or differences in the colors of the product are considered your sole responsibility, and you will not have the right to return to the company and request a replacement or return.
You acknowledge and agree that, except in the event that King Technology is the technical agent for the defective or damaged product within the Arab Republic of Egypt, the product manufacturer is responsible to you for any defect, damage, defect, or operational error in the product.
As for the product not conforming to the technical specifications announced on the electronic platform, you acknowledge and agree that, except in the event that King Technology is the technical agent for the product within the Arab Republic of Egypt, the reference to the specifications and capabilities of the product is the responsibility of the product manufacturer alone, and no one else provides King Technology makes no guarantees regarding the validity, accuracy, modernity, or conformity of the specifications and capabilities announced, and King Technology is not responsible for the failure of the product you received to conform to the specifications and capabilities stated on the site.
You also acknowledge that King Technology does not provide any express or implied guarantees that the products displayed on the electronic platform will be free of defects or suitable for use for a certain period of time from the date of operation.
You should be aware that you will lose your right to request a replacement or refund for a defective or operationally incorrect product if:
The defect or operational error results from improper installation, use, operation, or violation of the user manual instructions
The defect or operational error arises from any accidents or circumstances that occurred after the date of use.
There is a shortage in any of the product’s inclusions, including but not limited to spare parts, user manual, and free gifts (if any).
King Technology reserves the right to reject any request for exchange or return with a refund according to its discretion in the event that the request for exchange or return does not comply with the conditions mentioned above.
Links to third party websites
On our website, you will find sub-links to websites owned and managed by others. They are in no way affiliated with the authority or management of King Technology by adding these links on our website for information purposes only. Their presence on our website cannot be interpreted in any way as endorsement, guarantee, approval, or approval. A recommendation from us for the products and/or services or content of those websites.
In addition, King Technology does not provide any guarantees or representations regarding the truth, accuracy, or quality of the content or information contained in those sites, or that they are free of viruses or malware, or that they are suitable for any particular audience or purpose.
You acknowledge and undertake that if you click and enter these links, you do so at your own risk and that you agree to be subject to the terms and conditions applicable to those sites. Accordingly, you acknowledge and undertake that you release King Technology from any liabilities or claims arising from your access to and use of the content and services of those sites.
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